Overview
This Refund & Return Policy explains your rights regarding refunds and returns for services purchased from A Star Legal Associates.
Service Nature
Given that our offerings are professional/legal services (not physical products), refund eligibility is defined below.
Refund Eligibility
Refunds are considered only under the following situations:
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Duplicate Payment: If you accidentally paid multiple times for the same service.
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Service Not Rendered: If we fail to deliver agreed services within the stipulated time without valid reason.
Refund requests must be made in writing to info@astarlegalassociates.com within 7 business days from the date of payment.
Non-Refundable Situations
Refunds will not be issued for:
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Services that have already been initiated or completed.
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Rejections by authorities or third parties for reasons outside our control.
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Customer’s change of mind after service initiation.
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Delays due to client’s non-submission of required information.
Refund Process
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Refund requests are reviewed within 10 business days.
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If approved, refunds will be issued via the original payment method.
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Processing time may vary depending on banks or payment partners.
Partial Refunds
Partial refunds may be considered for partially completed services, based on work done.
Cancellation
Clients may cancel services before work begins. In such cases:
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A processing or administrative fee may apply.
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Refund amount will exclude any such fees.
Contact
For refunds, email: business@astarlegal.com with your order details.